We specialise in working with hospitality businesses that are struggling to keep up with their competition. You need assistance to be running at 100% occupancy, you have staffing issues and need more efficient and effective systems in place. We will assist your business by working operationally with your owner / managers to unlock your business potential, increase your revenue, have loyal dedicated staff and repeat guests.
We do this by looking at all aspects of your business from the way you structure it through to your service delivery.
We run Masterclasses for hospitality owner / managers who want to improve their operations. We also have online courses that can be made available for your staff and supervisors, and we deliver tailored training for you and your team dependant on your organisational needs.
The model we use when working with your organisation is based on the Amazon Best Selling Book “Star Quality Hospitality – The Key to a Successful Hospitality Business” which our founder Monica Or has written. Inside this book you will discover the common mistakes that are made by hospitality owner / managers.
You are given a host of practical tips and checklists that can be implemented immediately to resolve these issues which can also be downloaded for free.
Monica is self-driven and highly motivational, she is on the cutting edge of individual and team development. Her commitment to the hospitality industry inspires me, it was a pleasure to work with her.
Joseph Antippa, Co-Owner, Manuka Kitchen
We are very review driven. Monica is very committed. She has a very good relationship with my Deputy Manager and Supervisors. To highlight the hard work from Monica and the staff we won the Booking.com award for best reviews.
Stuart Ball, General Manager, SoHostel
Monica did an excellent job in reviewing our business and providing creative and constructive guidance in how we might set up. We found her work to be invaluable and would work with her again
Luke Hancock, Co Founder, Mundos Divinos
Are you operating online or offline?
Security in London for Hospitality Businesses
National Waiters Day 2018
Are you operating online or offline?
/0 Comments/in Uncategorized /Have you ever taken the time to really think about your operation? Are you operating online of offline? What I mean by this is how connected are you really to your guests? Are you going about your day to day operations in a routine manner which means you have a disconnect with your guests, or […]
Security in London for Hospitality Businesses
/0 Comments/in Hospitality /Last night I organised our first Hospitality Superheroes Meet Up event where we discussed the hot topic of Security in London for Hospitality Businesses. The event was sponsored by the Academy of Hospitality and held at The Brigade Bar and Bistro. Our guest speaker was Darren Carter, the Chair of the Institute of Hotel Security […]
National Waiters Day 2018
/0 Comments/in Hospitality /Today celebrates National Waiters Day 2018 – an annual event to promote the hospitality industry and encourage job seekers to find out more about working in Front of House Food Service. I popped along together with our Starlight Bear to soak up the atmosphere and support this great campaign. In London the event is held […]