We specialise in working with hospitality businesses that are struggling to keep up with their competition. You need assistance to be running at 100% occupancy, you have staffing issues and need more efficient and effective systems in place. We will assist your business by working operationally with your owner / managers to unlock your business potential, increase your revenue, have loyal dedicated staff and repeat guests.
We do this by looking at all aspects of your business from the way you structure it through to your service delivery.
We run Masterclasses for hospitality owner / managers who want to improve their operations. We also have online courses that can be made available for your staff and supervisors, and we deliver tailored training for you and your team dependant on your organisational needs.
The model we use when working with your organisation is based on the Amazon Best Selling Book “Star Quality Hospitality – The Key to a Successful Hospitality Business” which our founder Monica Or has written. Inside this book you will discover the common mistakes that are made by hospitality owner / managers.
You are given a host of practical tips and checklists that can be implemented immediately to resolve these issues which can also be downloaded for free.
We are very review driven. Monica is very committed. She has a very good relationship with my Deputy Manager and Supervisors. To highlight the hard work from Monica and the staff we won the Booking.com award for best reviews.
Stuart Ball, General Manager, SoHostel
As a hospitality expert who’s also written a number of books, Monica brings a huge amount of experience and skills to e-learning. She’s converted the knowledge she’s gained from her career into online courses that provide real benefit to both our partners’ e-learners and indeed our own.
Pete Fullard, Managing Director, Upskill People
Throughout the spectrum of Hospitality apprenticeships that Monica has completed End Points Assessments for, she has demonstrated outstanding practice in her assessment decisions. She has provided a high benchmark for good practice. It has, and continues to be a pleasure quality assuring her work.
Tracey Sajno, Innovate Awarding, End Point Assessment Manager – Hospitality
Taking the Star Quality Experience into Schools in Hong Kong and China
Star Quality Experience at The Grand
Back to The Floor 4 raises £130,000 for Hospitality Action
Taking the Star Quality Experience into Schools in Hong Kong and China
/0 Comments/in Uncategorized /This week I am working on a specialist project in partnership with IAIE as I am taking the Star Quality Experience into schools in Hong Kong and China. IAIE is the International Alliance for Invitational Education and their focus is on promoting positive climates for learning, leading and living. The masterclass that I have run […]
Star Quality Experience at The Grand
/0 Comments/in Uncategorized /I have been working with Robert Richardson FIH, General Manager at The Grand in Folkestone who has been implementing my Star Quality Experience online course at his hotel. His award winning hotel is a Grade II listed building that is privately owned with strong links to the local community. At The Grand, Robert has a […]
Back to The Floor 4 raises £130,000 for Hospitality Action
/0 Comments/in Hospitality /Last night’s Back to The Floor 4 raises £130,000 for Hospitality Action. This bi annual event brings together industry leaders, colleagues and associates to a fun filled night of service delights. 80 hospitality industry Chief Executives, Directors and Managers go Back to The Floor to serve their hospitality peers in a glittering banquet setting. I […]