We specialise in working with hospitality businesses that are struggling to keep up with their competition. You need assistance to be running at 100% occupancy, you have staffing issues and need more efficient and effective systems in place. We will assist your business by working operationally with your owner / managers to unlock your business potential, increase your revenue, have loyal dedicated staff and repeat guests.
We do this by looking at all aspects of your business from the way you structure it through to your service delivery.
We run Masterclasses for hospitality owner / managers who want to improve their operations. We also have online courses that can be made available for your staff and supervisors, and we deliver tailored training for you and your team dependant on your organisational needs.
The model we use when working with your organisation is based on the Amazon Best Selling Book “Star Quality Hospitality – The Key to a Successful Hospitality Business” which our founder Monica Or has written. Inside this book you will discover the common mistakes that are made by hospitality owner / managers.
You are given a host of practical tips and checklists that can be implemented immediately to resolve these issues which can also be downloaded for free.
Monica is self-driven and highly motivational, she is on the cutting edge of individual and team development. Her commitment to the hospitality industry inspires me, it was a pleasure to work with her.
Joseph Antippa, Co-Owner, Manuka Kitchen
We are very review driven. Monica is very committed. She has a very good relationship with my Deputy Manager and Supervisors. To highlight the hard work from Monica and the staff we won the Booking.com award for best reviews.
Stuart Ball, General Manager, SoHostel
Monica did an excellent job in reviewing our business and providing creative and constructive guidance in how we might set up. We found her work to be invaluable and would work with her again
Luke Hancock, Co Founder, Mundos Divinos
Putting Food and Beverage Skills On Show
/0 Comments/in Hospitality /The hospitality industry is renown for its celebrity chefs who make a name for themselves with their TV shows and signature dishes, and it is the front of house staff who are merely seen as waiters, and seem to fall under their shadow. Although there is a whole art of service to being able to […]
Star Quality Talent has been entered for the Business Book Awards 2019
/0 Comments/in Hospitality, Uncategorized /The Business Book Awards celebrate the work of authors who have shared their industry or market knowledge, experience and expertise in published book form. I am delighted to announce that my latest book ‘Star Quality Talent’ has been entered for the Business Book Awards 2019. This is open to Business books that have been published […]
Starring in Springboard’s Hospitality Pantomime Dick Whittington
/0 Comments/in Hospitality /This year our founder Monica Or, will be starring in Springboard’s Hospitality Pantomime Dick Whittington. The Springboard Charity have been putting on a pantomime with a hospitality twist for the last three years. The first year it was ‘Springderella’ in 2017 at King’s Place. In 2018 they turned it up a notch and the performance […]