We specialise in working with hospitality businesses that are struggling to keep up with their competition. You need assistance to be running at 100% occupancy, you have staffing issues and need more efficient and effective systems in place. We will assist your business by working operationally with your owner / managers to unlock your business potential, increase your revenue, have loyal dedicated staff and repeat guests.
We do this by looking at all aspects of your business from the way you structure it through to your service delivery.
We run Masterclasses for hospitality owner / managers who want to improve their operations. We also have online courses that can be made available for your staff and supervisors, and we deliver tailored training for you and your team dependant on your organisational needs.
The model we use when working with your organisation is based on the Amazon Best Selling Book “Star Quality Hospitality – The Key to a Successful Hospitality Business” which our founder Monica Or has written. Inside this book you will discover the common mistakes that are made by hospitality owner / managers.
You are given a host of practical tips and checklists that can be implemented immediately to resolve these issues which can also be downloaded for free.
We are very review driven. Monica is very committed. She has a very good relationship with my Deputy Manager and Supervisors. To highlight the hard work from Monica and the staff we won the Booking.com award for best reviews.
Stuart Ball, General Manager, SoHostel
As a hospitality expert who’s also written a number of books, Monica brings a huge amount of experience and skills to e-learning. She’s converted the knowledge she’s gained from her career into online courses that provide real benefit to both our partners’ e-learners and indeed our own.
Pete Fullard, Managing Director, Upskill People
Throughout the spectrum of Hospitality apprenticeships that Monica has completed End Points Assessments for, she has demonstrated outstanding practice in her assessment decisions. She has provided a high benchmark for good practice. It has, and continues to be a pleasure quality assuring her work.
Tracey Sajno, Innovate Awarding, End Point Assessment Manager – Hospitality
Star Quality Talent raises money for Hospitality Action
The Art of Personalisation
Star Quality Experience Online Courses available in the Upskill People Store
Star Quality Talent raises money for Hospitality Action
/0 Comments/in Uncategorized /It has been a year since my latest book ‘Star Quality Talent – Inspiring Hospitality Careers’ was published on Amazon. The official launch was held last October at Cafe Spice Namaste with Celebrity Chef Cyrus Todiwala who also wrote a very passionate foreword for the book. At the time of the launch I announced that […]
The Art of Personalisation
/0 Comments/in Uncategorized /When working with my clients I cannot stress enough the importance of knowing the art of personalisation. In both my books ‘Star Quality Hospitality’ and ‘Star Quality Experience’ I look at the different ways that this can be done. The most important underlying concept is that the guest experience is tailored to the individual, as […]
Star Quality Experience Online Courses available in the Upskill People Store
/0 Comments/in Uncategorized /Hot off the press the Star Quality Experience online courses are now available in the Upskill People Store. Based on the Amazon best selling book ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ this has now been developed by Monica in to two series of online courses. Star Quality Hotel Experience […]