We specialise in working with hospitality businesses that are struggling to keep up with their competition. You need assistance to be running at 100% occupancy, you have staffing issues and need more efficient and effective systems in place. We will assist your business by working operationally with your owner / managers to unlock your business potential, increase your revenue, have loyal dedicated staff and repeat guests.
We do this by looking at all aspects of your business from the way you structure it through to your service delivery.
We run Masterclasses for hospitality owner / managers who want to improve their operations. We also have online courses that can be made available for your staff and supervisors, and we deliver tailored training for you and your team dependant on your organisational needs.
The model we use when working with your organisation is based on the Amazon Best Selling Book “Star Quality Hospitality – The Key to a Successful Hospitality Business” which our founder Monica Or has written. Inside this book you will discover the common mistakes that are made by hospitality owner / managers.
You are given a host of practical tips and checklists that can be implemented immediately to resolve these issues which can also be downloaded for free.
Monica is self-driven and highly motivational, she is on the cutting edge of individual and team development. Her commitment to the hospitality industry inspires me, it was a pleasure to work with her.
Joseph Antippa, Co-Owner, Manuka Kitchen
We are very review driven. Monica is very committed. She has a very good relationship with my Deputy Manager and Supervisors. To highlight the hard work from Monica and the staff we won the Booking.com award for best reviews.
Stuart Ball, General Manager, SoHostel
Monica did an excellent job in reviewing our business and providing creative and constructive guidance in how we might set up. We found her work to be invaluable and would work with her again
Luke Hancock, Co Founder, Mundos Divinos
EHAP – Elite Hospitality Assessment Professionals team
London Hospitality Festival 2018
Star Quality Talent – Inspiring Hospitality Careers
EHAP – Elite Hospitality Assessment Professionals team
/0 Comments/in Uncategorized /Umbrella Training held their Apprenticeship Graduation at The Chesterfield, Mayfair and celebrated not only the success of their Apprentices graduating but also of their team of End Point Assessors. Forming part of their EHAP – Elite Hospitality Assessment Professionals team, I was awarded my CAVA qualification alongside Adam Rowledge, Joanna Hutchison and Ben Purton. What […]
London Hospitality Festival 2018
/0 Comments/in Hospitality /I was delighted to have attended the London Hospitality Festival 2018 this weekend. Celebrating it’s 10th year it is an annual fun day organised by Paul Gilley form ccfestivals. It started off in 2008 with ten hotel football teams playing in Hyde Park and it has grown to be a major event for hospitality workers […]
Star Quality Talent – Inspiring Hospitality Careers
/0 Comments/in Hospitality /I am delighted to announce that the Star Quality book trilogy has now been completed with my latest book ‘Star Quality Talent – Inspiring Hospitality Careers’. With the impact of Brexit and the ever growing skills shortage that the hospitality industry is facing, I thought it was high time that the hospitality industry was promoted in […]