Over the last couple of months I have had the pleasure of working with staff at The Royal Society of Medicine, training them on the WorldHost Principles of Customer Service Course. So far I have trained 70 of their team members and managers from their Events, Restaurant, Kitchen, Housekeeping, Reception and AV teams. Training has taken place in the main building of The Royal Society of Medicine and also in their beautiful Chandos House. As now over 50% of their staff have completed this training, they will soon be given the accreditation of being a WorldHost Recognised Business.
On this course one of the things we look at is how to WOW your customers and Go the Extra Mile by doing small gestures that come from the heart,showing how much you genuinely care about your guests. Throughout my time with The Royal Society of Medicine I have been looked after by their Head of Conference and Events, Jacek Jaksina, who has made me feel most welcome every time I have come to visit them. That in itself was fantastic to experience, particularly as each time the level of service was always consistently high. What was really encouraging was each time I visited, and the more staff that I trained, it was evident to see how they were putting in to practice the techniques that they had learnt on the course.
After running the course today I was surprised and delighted when JJ as Jacek likes to be referred to, came in at the end of the course and presented me with a lovely box of chocolates to say “thank you” for all the training I had delivered. For me that was a real WOW moment and extremely thoughtful, and I certainly was not expecting it! It has been an absolute delight working with the Royal Society of Medicine team and I look forward to visiting again soon.