The Aspiring Manager Awards are now in their 12th year and celebrate the up and coming managers in the hospitality industry. The awards are run by the Institute of Hospitality London Branch. This year the awards were held at the Victory Services Club and attended by 140 hospitality professionals. There were 12 short listed candidates […]
About Monica Or
As the founder of the Star Quality Hospitality Consultancy, Monica specialises in working operationally with the owner/managers of independent hotels and restaurants focusing on their business structure and service delivery to create memorable guest experiences. Monica regularly writes for ‘Hotel Industry’ Magazine as their industry expert and has been featured in ‘The Caterer’, ‘Hospitality’ and ‘Boutique Hotelier’ Magazines. She has also been on the authoring team of several hospitality books and has spoken at hotel conferences in the UK and internationally.
Entries by Monica Or
Last week I attended the Independent Hotel Show and was delighted to bump in to lots of industry associates and clients also attending the show. It was at this event I was able to combine hospitality networking and awards celebrations all on one day! After the show on the first night are the Independent Hotel […]
It has been a year since my latest book ‘Star Quality Talent – Inspiring Hospitality Careers’ was published on Amazon. The official launch was held last October at Cafe Spice Namaste with Celebrity Chef Cyrus Todiwala who also wrote a very passionate foreword for the book. At the time of the launch I announced that […]
When working with my clients I cannot stress enough the importance of knowing the art of personalisation. In both my books ‘Star Quality Hospitality’ and ‘Star Quality Experience’ I look at the different ways that this can be done. The most important underlying concept is that the guest experience is tailored to the individual, as […]
Hot off the press the Star Quality Experience online courses are now available in the Upskill People Store. Based on the Amazon best selling book ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ this has now been developed by Monica in to two series of online courses. Star Quality Hotel Experience […]
Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
We will work with you to put together a strategy that .....
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- Aspiring Managers Awards 2019Nov 8 - 2019
- Hospitality Networking and AwardsOct 26 - 2019
- Star Quality Talent raises money for Hospitality ActionSep 18 - 2019