It has been a year since my latest book ‘Star Quality Talent – Inspiring Hospitality Careers’ was published on Amazon. The official launch was held last October at Cafe Spice Namaste with Celebrity Chef Cyrus Todiwala who also wrote a very passionate foreword for the book. At the time of the launch I announced that […]
About Monica Or
As the founder of the Star Quality Hospitality Consultancy, Monica specialises in working operationally with the owner/managers of independent hotels and restaurants focusing on their business structure and service delivery to create memorable guest experiences. Monica regularly writes for ‘Hotel Industry’ Magazine as their industry expert and has been featured in ‘The Caterer’, ‘Hospitality’ and ‘Boutique Hotelier’ Magazines. She has also been on the authoring team of several hospitality books and has spoken at hotel conferences in the UK and internationally.
Entries by Monica Or
When working with my clients I cannot stress enough the importance of knowing the art of personalisation. In both my books ‘Star Quality Hospitality’ and ‘Star Quality Experience’ I look at the different ways that this can be done. The most important underlying concept is that the guest experience is tailored to the individual, as […]
Hot off the press the Star Quality Experience online courses are now available in the Upskill People Store. Based on the Amazon best selling book ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ this has now been developed by Monica in to two series of online courses. Star Quality Hotel Experience […]
This week I am working on a specialist project in partnership with IAIE as I am taking the Star Quality Experience into schools in Hong Kong and China. IAIE is the International Alliance for Invitational Education and their focus is on promoting positive climates for learning, leading and living. The masterclass that I have run […]
I have been working with Robert Richardson FIH, General Manager at The Grand in Folkestone who has been implementing my Star Quality Experience online course at his hotel. His award winning hotel is a Grade II listed building that is privately owned with strong links to the local community. At The Grand, Robert has a […]
Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
We will work with you to put together a strategy that .....
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- Star Quality Talent raises money for Hospitality ActionSep 18 - 2019
- The Art of PersonalisationAug 26 - 2019
- Star Quality Experience Online Courses available in the Upskill People StoreJul 30 - 2019