This week I am working on a specialist project in partnership with IAIE as I am taking the Star Quality Experience into schools in Hong Kong and China. IAIE is the International Alliance for Invitational Education and their focus is on promoting positive climates for learning, leading and living. The masterclass that I have run […]
About Monica Or
As the founder of the Star Quality Hospitality Consultancy, Monica specialises in working operationally with the owner/managers of independent hotels and restaurants focusing on their business structure and service delivery to create memorable guest experiences. Monica regularly writes for ‘Hotel Industry’ Magazine as their industry expert and has been featured in ‘The Caterer’, ‘Hospitality’ and ‘Boutique Hotelier’ Magazines. She has also been on the authoring team of several hospitality books and has spoken at hotel conferences in the UK and internationally.
Entries by Monica Or
I have been working with Robert Richardson FIH, General Manager at The Grand in Folkestone who has been implementing my Star Quality Experience online course at his hotel. His award winning hotel is a Grade II listed building that is privately owned with strong links to the local community. At The Grand, Robert has a […]
Last night’s Back to The Floor 4 raises £130,000 for Hospitality Action. This bi annual event brings together industry leaders, colleagues and associates to a fun filled night of service delights. 80 hospitality industry Chief Executives, Directors and Managers go Back to The Floor to serve their hospitality peers in a glittering banquet setting. I […]
I was delighted to be invited to attend the inaugural Triple H Awards and Shared Knowledge Day. The Triple H Awards was organised by MEG Events Ltd and sponsored by the UKHA and Housekeeping Today UK. The Triple H Awards stands for Hotel Housekeeping Honours and is the first award ceremony to celebrate the dedicated […]
At this year’s Institute of Hospitality‘s student event the Passion 4 Hospitality debate is about Artificial Intelligence and Robotics. There were five universities competing to debate this in front of a live audience and I was on the judging panel together with Howard Field FIH and Robert Richardson FIH. The teams that entered were from […]
Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
We will work with you to put together a strategy that .....
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- Taking the Star Quality Experience into Schools in Hong Kong and ChinaJun 17 - 2019
- Star Quality Experience at The GrandMay 23 - 2019
- Back to The Floor 4 raises £130,000 for Hospitality ActionApr 27 - 2019