I was delighted to have been a guest on the Redefine Hospitality Podcast – How to Improve Customer Experience. I was speaking with Alexander Novicov looking at how to improve the customer experience within hotels. We looked at strategies for hoteliers to do this, such as taking a proactive approach and researching their customers. From […]
Having been confined to our homes since March 2020, the lockdown is gradually being eased with more businesses being given the green light to re open. So I thought is was about time I ventured out to experience for myself the new normal for hotels post Covid lockdown. Where better to visit than the Cave […]
The hospitality industry has been through turmoil over the last few months due to Covid 19 with it being one of the hardest hit industries. With the Government announcing the closure of hotels, bars and restaurants, back in March 2020 this has collapsed many businesses. However we have patiently waited it out and gradually there […]
Whilst we are still in lock down due to Covid-19, the hospitality industry is doing what it can to keep up morale during these unusual times. As other industries are eagerly waiting for the Government to announce how the country will be eased out of lock down, we know that the hospitality industry will be […]
In these unprecedented times, life gets harder and harder for the hospitality industry. The only way to survive is to adapt and evolve. That is exactly what Simon Boyle has done – founder of The Brigade Bar and Kitchen and Beyond Food Foundation. The Brigade Bar and Kitchen is a restaurant in Tooley Street, London […]
Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
We will work with you to put together a strategy that .....
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