The Hospitality Blog

Hospitality Rises to the Occasion with the Boutique Hotelier 2020 Champions Awards

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Hospitality rises to the occasion once again with the Boutique Hotelier 2020 Champions Awards. For the past five years Star Quality Hospitality Consultancy has been the proud sponsor of the Boutique Hotelier Awards. This year the awards were held in a slightly different format due to Covid 19. This meant slightly different award categories in […]

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Redefine Hospitality Podcast – How to Improve Customer Experience

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I was delighted to have been a guest on the Redefine Hospitality Podcast – How to Improve Customer Experience. I was speaking with Alexander Novicov looking at how to improve the customer experience within hotels. We looked at strategies for hoteliers to do this, such as taking a proactive approach and researching their customers. From […]

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WorldHost 2020 prepares service professionals for front line duty beyond Covid 19

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The hospitality industry has been through turmoil over the last few months due to Covid 19 with it being one of the hardest hit industries. With the Government announcing the closure of hotels, bars and restaurants, back in March 2020 this has collapsed many businesses. However we have patiently waited it out and gradually there […]

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