Monica Or
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The Hospitality Blog

The Twelve Days of Hospitality Christmas in aid of Hospitality Action

/0 Comments/in Hospitality /

This year has been trying for all of us in hospitality and so to spread some festive cheer and to bring colleagues together Ioannis Pantelidis had the idea of singing The Twelve Days of Hospitality Christmas in aid of Hospitality Action. He put out a post on social media to see who would want to […]

By Monica OrDec 17 - 2020
Hospitality ActionTwelve Days of Hospitality Christmas

Hospitality Rises to the Occasion with the Boutique Hotelier 2020 Champions Awards

/0 Comments/in Hospitality /

Hospitality rises to the occasion once again with the Boutique Hotelier 2020 Champions Awards. For the past five years Star Quality Hospitality Consultancy has been the proud sponsor of the Boutique Hotelier Awards. This year the awards were held in a slightly different format due to Covid 19. This meant slightly different award categories in […]

By Monica OrNov 25 - 2020
Act of GenerosityBoutique Hotelier AwardsRandom Acts of Kindness

Redefine Hospitality Podcast – How to Improve Customer Experience

/0 Comments/in Hospitality /

I was delighted to have been a guest on the Redefine Hospitality Podcast – How to Improve Customer Experience. I was speaking with Alexander Novicov looking at how to improve the customer experience within hotels. We looked at strategies for hoteliers to do this, such as taking a proactive approach and researching their customers. From […]

By Monica OrAug 25 - 2020
Customer ExperiencesRedefine Hospitality Podcast

WorldHost 2020 prepares service professionals for front line duty beyond Covid 19

/0 Comments/in Hospitality /

The hospitality industry has been through turmoil over the last few months due to Covid 19 with it being one of the hardest hit industries. With the Government announcing the closure of hotels, bars and restaurants, back in March 2020 this has collapsed many businesses. However we have patiently waited it out and gradually there […]

By Monica OrJun 11 - 2020
Covid 19e-learningWorldHost 2020

What makes you #HospitalityProud?

/0 Comments/in Hospitality /

Whilst we are still in lock down due to Covid-19, the hospitality industry is doing what it can to keep up morale during these unusual times. As other industries are eagerly waiting for the Government to announce how the country will be eased out of lock down, we know that the hospitality industry will be […]

By Monica OrMay 5 - 2020
#HospitalityProudBoutique HotelierHospitality Superheroes
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Recent
  • The Twelve Days of Hospitality Christmas...Dec 17, 2020
  • Hospitality Rises to the Occasion...Nov 25, 2020
  • Redefine Hospitality Podcast –...Aug 25, 2020
  • The New Normal for Hotels Post Covid...Aug 14, 2020
  • WorldHost 2020 prepares service professionals...Jun 11, 2020
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Monica Or FIH / 3 days ago
Gold Service Scholarship defers 2021 competition schedule https://t.co/efsy0PbfeK https://t.co/789UwZafIB

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Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and  unhappy guests.

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Latest News

  • The Twelve Days of Hospitality Christmas in aid of Hospitality Action
    Dec 17 - 2020
  • Hospitality Rises to the Occasion with the Boutique Hotelier 2020 Champions Awards
    Nov 25 - 2020
  • Redefine Hospitality Podcast – How to Improve Customer Experience
    Aug 25 - 2020
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