Have a watch of the following video “The 25 greatest unprofessional sins committed by hotel front desk employees” and let me know your thoughts…. Did you spot them all? More importantly how much of this rings true for your employees?
If you need assistance with Customer Service at your establishment then come along to our free taster session on the WorldHost Prinicples of Customer Service.
Please ensure you book your place by emailing me. I look forward to seeing you there.