Star Quality Hospitality Consultancy has been working with SoHostel to help increase their standard of service across many areas. Please watch the video to see how we work together to improve their business.
The primary job of our hospitality consultancy team is to make your business better. You will work with a dedicated consultant who will run a discovery session with you to determine exactly how we can help you and make a real difference to your business. Having looked at your current situation we will carry out an in-depth assessment of your operations from the customer’s perspective. This will involve an overnight stay at your hotel and/or a meal in your restaurant. From this experience a report will be produced with recommendations. Together we will implement these actions which will involve you and your team.
Your consultant will work alongside your team, develop your team through training and coaching, and assess your team so you can measure the success of the results from this process.
Having gone through this process you will be able to have more efficient systems in place, a motivated and productive team, and customers that will be your best advert as you create memorable experiences for each of them.
This will be seen in higher occupancy, repeat business and lower staff turnover.
Who is this service ideal for?
As an Independent Hotelier or Restaurateur you need to be ahead of your competition. You may have just launched your business or you may be well established. Either way a fresh set of eyes will see things that have become an everyday blur to you.
Our service will assist you to evolve, adapt and keep you up to date with the latest industry trends that will impact your business.
We have three example packages shown below, which can be tailored to your individual needs. The length of your investment will be dependent on your property requirements.
Mise En Place
For businesses that need an overview of where they currently are and some guidance to keep them in line with their competition.
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
We will work with you to put together a strategy that .....