In the wake of the recent terror attacks in Paris we have all been saddened by these events and our hearts go out to all those affected. What is very shocking is to hear that as individuals go about their every day business innocent civilians are caught up in these atrocities. How safe is it now for our customers to drink, dine and relax in our establishments?
As hospitality professionals we have the duty of care for our customers and staff and need to be prepared for any eventuality. Only a few days before the attacks in Paris, at World Travel Market the National Counter Terrorism Security Office (NaCTSO) presented on what the travel industry needs to do to safeguard our customers and highlighted the “weak links” in a customers journey to and from our establishments. Once our customers are with us how can we keep them safe?
The recent advice given by NaCTSO if caught up in a terror situation is to put your building in to lockdown and to apply the STAY SAFE principles – Run, Hide, Tell.
How up to date are your emergency procedures? When was the last time you reviewed your evacuation plan? Do you know what is involved in putting your building in to lockdown? For guidance on how to implement the advice given by NaCTSO contact me to arrange training for your staff. Hospitality has to STAY SAFE.