Hot off the press the Star Quality Experience online courses are now available in the Upskill People Store. Based on the Amazon best selling book ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ this has now been developed by Monica in to two series of online courses.
Star Quality Hotel Experience is for those working in hotels. This series of courses will give you an overview of what the hotelier in the know does before even meeting their guest, the touch points during their guests stay, and what happens after their guest leaves.
There are in total 8 short courses that you can work through to complete the 7R’s model and from this you will be given the tools to:
– Find out what you need to do to ensure your guest books with you
– Work out how much you really know about your guests
– Discover new ways to make your guest experiences memorable
– Get your guests to rave about you
– Ensure your guests keep coming back
By implementing these techniques in your hotel you will have all you need to know to ensure you take every one of your guests on a journey they will remember…
The 8 courses for you to develop a Star Quality Hotel Experience are:
- Star Quality Hotel Experience – Introduction
- Star Quality Hotel Experience – Resources
- Star Quality Hotel Experience – Response
- Star Quality Hotel Experience – Rapport
- Star Quality Hotel Experience – Refine
- Star Quality Hotel Experience – Reviews
- Star Quality Hotel Experience – Retain
- Star Quality Hotel Experience – Return
The Star Quality Restaurant Experience series of courses are for those working in restaurants with the 7R’s model being adapted for Restaurateurs. Again this comes in a series of 8 courses.
You can purchase all 8 courses to complete the 7Rs model for hotels or restaurants, or just purchase the specific course that is pertinent to you. The courses have interactive videos, downloadable worksheets and a short self assessment quiz at the end to check your understanding.
All of these course have been written, built and developed by Monica. She has also built the online courses for the Academy of Food and Wine in association with the Institute of Hospitality which are also available in the Upskill People Store: