Tag Archive for: Customer service

Institute of Hospitality Student Learning and Development Forum

As Vice Chairman for the Institute of Hospitality London Branch – I organised their 7th Annual Student Learning and Development Forum which was held at the Premier Inn Kings Cross yesterday. This event proved extremely popular with 100 people booked to attend with students not only from London, but also as far as Bournemouth. The […]

Fabulous video on Customer Service

Have a watch of the following video  “The 25 greatest unprofessional sins committed by hotel front desk employees”  and let me know your thoughts…. Did you spot them all? More importantly how much of this rings true for your employees? If you need assistance with Customer Service at your establishment then come along to our […]