BPP University is known as ‘The University for the Professions’ and have recently launched their Hospitality Degree qualifications. I was delighted to be invited to carry out a BPP Hospitality Interview and professional conversation which was videoed for their students. I was interviewed by their Deputy Dean, Paul Evans about my career and all things Customer Service related […]
I am delighted to say that the Star Quality Experience – Big reveal is now here and I can show you the cover for my next book “Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys”… This book has already had some glowing reviews including: ‘…exhilarating, inspiring and covers every aspect of delivering […]
Last week I had the great pleasure of being invited to speak at the ‘People Mean Business’ Networking Event run by South East Enterprise. I was billed as their Special Guest Speaker and presented to a room full of 70 business men and women. I had worked with Tony Goldstein from South East Enterprise when […]
Those of you that follow me and regularly read my newsletter will be aware that I wrote ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ for hotel owners and managers to assist them to run their businesses more profitably. Since the book has been published I have been running Masterclasses around the […]
Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
We will work with you to put together a strategy that .....
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