This week I am working on a specialist project in partnership with IAIE as I am taking the Star Quality Experience into schools in Hong Kong and China. IAIE is the International Alliance for Invitational Education and their focus is on promoting positive climates for learning, leading and living. The masterclass that I have run […]
I have been working with Robert Richardson FIH, General Manager at The Grand in Folkestone who has been implementing my Star Quality Experience online course at his hotel. His award winning hotel is a Grade II listed building that is privately owned with strong links to the local community. At The Grand, Robert has a […]
I am delighted to announce that the Star Quality book trilogy has now been completed with my latest book ‘Star Quality Talent – Inspiring Hospitality Careers’. With the impact of Brexit and the ever growing skills shortage that the hospitality industry is facing, I thought it was high time that the hospitality industry was promoted in […]
You have read the book, you have got our Starlight Teddy bear, who is wearing our T-Shirt! Well now it’s time to launch the Delivering a Star Quality Experience online course. The ‘Star Quality Experience – Hotelier’s Guide to Creating Memorable Guest Journeys’ is an Amazon Best Seller written by our founder Monica Or. Inside […]
I am always highlighting to my clients the importance of how to gain great feedback, reviews and testimonials. For those of you that have read my book ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys‘ you will know that ‘Reviews’ is just one of the 7 Rs in my model that […]
Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
We will work with you to put together a strategy that .....
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- Taking the Star Quality Experience into Schools in Hong Kong and ChinaJun 17 - 2019
- Star Quality Experience at The GrandMay 23 - 2019
- Back to The Floor 4 raises £130,000 for Hospitality ActionApr 27 - 2019