The hospitality industry is extremely competitive. Almost every day you read about a new opening or a hotel that has been refurbished and is about to re-open. So what can you do to ensure that you keep ahead of your competition? What is it that will make you unique? Some hotels will focus on their […]
A couple of weeks ago I was speaking at The Hotel and Catering Show in Bournemouth on the ‘Top 10 Secrets to a Successful Hotel Business’. If you missed it below is a quick run down to my Top 10 Secrets. 1 – Connect with the World Wide Web 2 – Know your numbers 3 – Be squeaky […]
I do a lot of work with my clients on creating a positive first impression and immediately they assume I am talking about their grooming standards and use of body language when they interact with their guests. This is all very important, and I do talk about this however I also bring to the attention of […]
Last night I was delighted to hold my official book launch of ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ at 510 Below in Fulham. This is a newly opened Gin Bar which has 40 different gins and can be found downstairs from Manuka Kitchen which is in the Michelin Guide. My book […]
The start of a new year and we all talk about setting New Years Resolutions – although rarely stick to them. In fact if you made any you have probably broken them already! Although in order to get ahead you need to do things differently. The easiest way to do this is to take it […]
Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
We will work with you to put together a strategy that .....
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