Are your staff true GEMs and do they really know how to WOW your guests? Customer Service Excellence is something that I work with my clients to achieve to assist them to go the extra mile with their guests. Our first impressions are made within 3-5 seconds of seeing something to which we will form […]
Over the last couple of months I have had the pleasure of working with staff at The Royal Society of Medicine, training them on the WorldHost Principles of Customer Service Course. So far I have trained 70 of their team members and managers from their Events, Restaurant, Kitchen, Housekeeping, Reception and AV teams. Training has […]
Star Quality Hospitality
Star Quality Hospitality works operationally with the owner / managers of independent hotels and restaurants who need assistance with common hospitality issues such as ineffective systems and procedures, staffing problems and unhappy guests.
We will work with you to put together a strategy that .....
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